Cool ride-pooling has put a series of precautionary measures into action to ensure the safety of clients and employees in the wake of the Covid-19 outbreak.
The service will be offered as usual and will remain operational 24/7 but, in order to restrict contact between users, trips will no longer be shared, and journeys will be provided on a one-passenger policy at no extra cost to clients. All rides will, therefore, be private while keeping the same low rates.
This measure means that more journeys will need to be made in the same period, possibly increasing waiting time. Cool estimates that, depending on the time of the day, pick-ups may take up to 20 minutes and kindly advises passengers to plan ahead.
For the safety of both passenger and driver, the company recommends that users sit at the back on the side opposite to the driver’s seat and that they keep the windows open for ventilation.
Following emergency measures announced recently by the authorities, Cool is temporarily discontinuing rides from Malta International Airport. The change will not affect service to the other localities across the zones.
Since the beginning of the outbreak, Cool has stepped up disinfection methods of vehicles and increased frequency of cleansing. Drivers are being duly advised to wash their hands as often as they can, and the company is providing them with hand sanitisers.
All measures stand until further notice. Any updates and changes will be communicated through the customary channels.
A Debono Group company, Cool is constantly monitoring the situation to respond quickly and effectively to developments. Debono Group thanks everyone for their understanding and assures clients that it is doing its utmost to limit disruptions while safeguarding the wellbeing of the public.